Return Policy
At Energy Venture, we are committed to your satisfaction with every purchase. Please review our return policy for physical products and digital services.
At Energy Venture, we are committed to your satisfaction with every purchase. If for any reason you are not fully satisfied with a physical product, you may return any unused and unopened item within two weeks (14 days) of delivery for a full refund, excluding shipping charges.
To qualify for a return, items must remain in their original, unopened packaging and be in resalable condition. We cannot accept returns of products that have been opened, used, or damaged after delivery, except in cases of manufacturing defects or damage incurred during shipping.
To initiate a return, please contact our customer service team at info@energyventure.ae with your order details and reason for return. Our team will provide you with instructions and, if necessary, a Return Merchandise Authorization (RMA) number to ensure smooth processing. Please note that customers are responsible for return shipping costs unless the return is due to an error on our part or a defective product.
Refunds will be processed promptly upon receipt and inspection of the returned item(s), provided all return conditions are met.
Return Process
Contact Us
Email within 14 days
Get RMA
Receive authorization
Ship Item
Send unopened product
Get Refund
Processed after inspection
Returnable Items
Non-Returnable Items
Because our consulting and digital solutions are highly customized and tailored to the unique needs of each client, all sales for consulting and digital services are final and non-refundable. The value in these services lies in expert knowledge, proprietary methodologies, and immediate deliverables that cannot be reclaimed or resold once initiated.
We strongly encourage clients to reach out to our sales or technical advisory teams prior to purchasing consulting or digital services to ensure all questions are answered and the solutions are perfectly matched to your requirements. Our team is dedicated to providing clarity and transparency every step of the way.
Important Notice
All consulting and digital services are final sale and non-refundable. Please contact our team before purchase to ensure the service meets your specific needs.
Digital Services
Final sale - no refunds
Consulting
Customized - non-refundable
Pre-Purchase
Contact us first
© 2025 Energy Venture. All rights reserved.
Energy Venture is committed to the highest standards of corporate governance, legal compliance, and ethical conduct. All company operations, including our return policy and service guarantees, are fully compliant with international standards (such as ISO, Responsible Care, and applicable regional regulations) as well as all local laws in the jurisdictions where we operate.
We regularly review and update our internal policies to align with industry best practices and regulatory requirements. For further details about our compliance framework, certifications, or to request documentation, please contact our compliance team at info@energyventure.ae.
Compliance Standards
ISO Standards
International quality management
Responsible Care
Chemical industry initiative
Regional Regulations
Local law compliance
Response time: Within 24 hours